Looking to organise group training? Acacia may be available to lodge a funding application for this course under the NSW Government Smart & Skilled initiative. If you would like to arrange a consultation to discuss group training and funding opportunities, please complete the form below. Minimum numbers may apply.
SIRXMKT002 Use social media to engage customers
This unit describes the performance outcomes, skills and knowledge required to manage the use of social media platforms to interact with customers and promote products and services.
This training applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts that have a social media presence. They operate independently with some responsibility for decision making, and within established organisational policies and procedures.
This course will develop a range of skills that may be required for roles in the following areas:
- Marketing & Promotions Officer
- Retail Supervisor
- Customer Service Officer
- Small Business Owner
- Administration Officer