Certificate III in Retail

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This qualification reflects the roles of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

You can choose to focus on hospitality or supply chain electives for that extra industry advantage. Enquire today to find out more.


This course will take learners from beginner to professional Retail worker in twelve (12) months. Students will get a solid education in the fundamentals of retail operations and services, and will graduate job ready.

Individuals with this qualification are able to perform such
roles as,

  • Provide in-depth product and service advice in a retail setting
  • Sell products and services in a variety of retail settings
  • Working effectively in a service environment and team
  • Maintain daily store operations



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Course Guide
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