Workplace Inclusivity

Units of Competency

BSBTWK301 Use inclusive work practices

This nationally accredited unit aims to equip individuals with the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.


This training applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population.

This course will develop a range of skills that may be required
for roles in the following areas:

  • Communications Officer
  • Sales Support
  • Business Owners
  • Team Leaders
  • Human Resources




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