Key Management Skill Set

Units of Competency
BSBLDR403 Lead team effectiveness
BSBMGT401 Show leadership in the workplace
BSBMGT402 Implement operational plan

This Nationally Accredited Skill Set is for people newly promoted to the position of supervisor, leading hand or team leader.


This training applies to team leaders, supervisors and emerging managers who have an important leadership role in the development of efficient and effective work teams. Leadership often begins at the team leader level across a wide range of enterprise and industry contexts. Team leaders communicate effectively, ensure team performance and develop effective relationships in the workplace.

This course will develop a range of skills required for roles in the following areas:

  • Team leader/ supervisor
  • Specialist coordinator
  • Site manager/ supervisor
  • Field manager/ supervisor
  • Administrative manager
  • Customer service supervisor

Disclaimer: This course is superseded. You can still enrol in this course, and you will be contacted if you need to transition into the next version when it is available.




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